Just send us an email to firstname.lastname@example.org or call us at +91 8072919284 with your order number, preferred delivery date and preferred time slot; we’ll try our best to arrange a spot for you. If you do not indicate a delivery date, our team will email you a suggested one, as soon as your items have arrived in the warehouse.
As we currently use an external courier for home décor and lighting orders and smaller parcels, you may not be able to choose a delivery date if your order does not contain furniture.
Extra storage fees are applicable if you need to hold your order for more than 30 days. Simply send an email to email@example.com with your order number and preferred delivery date, and our Customer Happiness team will get back to you. Due to warehouse space constraints, we seek your understanding that such requests will be on case-by-case basis.
If you need to make sure you can receive the item by a specific date before making a purchase, please do send us an email at firstname.lastname@example.org or call us at +91 80729 19284 with the item you would like to buy, and the date you need it by.
Placing an order
For all orders on Furniture Magik, you get to enjoy free delivery and assembly, no hidden costs.
No. we currently operate only in Chennai. The items you see on Furniture Magik Chennai cannot be shipped to the any other city (even if you offer to bear the cost of the logistics). This is strictly due to our operating model that we won’t be able to entrust third parties with the delivery of your favourite furniture items.
If you’re unsure of whether we delivery to your area, check out the link here – <CHECK PINCODE POPUP> to see if we deliver to your area in Chennai.
About my order
If you’d like to change for another item that is of a higher price, you will need to place a separate order with the new item. We will then cancel and give you a refund on the item you no longer want. For security purposes we do not store your payment details, so we will not be able to charge the difference unless you place another order. After placing your new order, send us an email at email@example.com, with your two order numbers and the item you would like to cancel.
However, if your order has left our warehouse, you will no longer be able to change your order and will need to request for a return instead (read more about our return policy and its costs).
Do note that all our deliveries are routed back to back based on location, we seek your understanding that we will not be able to cater to last-minute request to change address. Once your order has been dispatched for delivery, we reserve the right to reschedule the delivery should there be a last minute change of delivery address.
- Delivery slots are subjected to availability, but if you have any specific request, feel free to write in to firstname.lastname@example.org with your order number, our customer service agent will see how they can help with your request!
Kindly note that delivery slots are not interchangeable due to routing, but you will receive a system generated 2-hour narrow down delivery timing the day before delivery via SMS so that you won’t have to wait half a day just for your delivery! Should there be any unforeseen delay (i.e. bad weather or bad traffic) to your schedule, our delivery team will also keep you updated on the day itself.
Home Décor & Furnishings delivery
For smaller product orders, you will not be able to pre-schedule a delivery date as it will be delivered via a local courier. Once everything in your order arrives at our warehouse, we will dispatch the parcel to the courier team who will attempt your delivery within 3 working days. They will get in touch with you on the day of delivery prior to reaching. If you will not be home and would like them to leave your parcel in the riser or with your neighbor, feel free to reply to them directly!
Returns & Exchanges
If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. You can also request for a replacement by filling in our Online Return Form. Please note that this policy only applies when there is damage or an incorrect item.
Please ensure that your items meet all of the following returnable conditions:
- Within 1 week after delivery
- New condition and unused Original packaging
The following condition is not eligible for return:
- Self-assembly items
- Items that have been removed from their original packaging
- Damaged items resulting from misuse, abuse, normal wear & tear
- Products damaged after receipt of delivery
As such, you will be refunded the following amount:
Refunded Amount = Final Paid Price – Delivery Fee – Pick-up Fee (10% of Final Paid Price)
While some companies build in return fees into their prices, we charge only when you return. This way, you’re not paying for other peoples’ returns or shipping.
All we need from you is to fill in our Online Return Form and wait for our customer service representative to get back to you within 1 – 3 working days with the best available timing for us to pick up the item.
Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected. After item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it may take the bank 5 – 10 working days for the refund to appear in your bank balance or in your credit card account. However, for some banks, it will only reflect in your next monthly statement.
Our returns do not apply to self-assembly items, items that have been removed from their original packaging, damaged items resulting from misuse, abuse, normal wear & tear, products damaged after receipt of delivery and sale items
Voucher codes cannot be reissued if you return your order. Meaning, you will not be able to use the same voucher code for another order if the promotion has ended. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded
Oh no! We’re really sorry for delivering the wrong item to you! Simply write in to us at email@example.com with your order number and our customer happiness agent will be able to look into it and arrange an exchange for you promptly. It’d be ever helpful if you can attach a photo of the packaging (reflecting the order number) to aid in our investigation process, in case the parcel got swapped accidentally during the delivering process.
All refunds will be processed back to your original mode of payment unless otherwise stated.